MOVE (the new name for the airasia Superapp) brings flights, hotels and rewards into a single account. This page is a practical playbook: how to set it up right, manage trips, turn on the notifications that actually matter, and keep your data safe.
Already booked on the website? Tap Add trip and import your PNR + last name. Using the same email across web/app syncs bookings automatically.
Tip: when you switch phones, sign out on the old device so OTPs don’t get stuck on an inactive SIM.
| Action | Where | Notes |
|---|---|---|
| Earn on flights | During booking / after travel | Credit times vary; keep boarding pass screenshots until posted. |
| Redeem | Payment step | Often cash + points; taxes usually paid in cash. |
| Family strategy | Multiple accounts | Use one payer so points concentrate; avoid orphan balances. |
Check you booked with a different email; import via PNR + last name, then merge profiles by keeping a single email going forward.
Update Android System WebView/Chrome, clear cache, or reinstall. Check low-storage warnings.
Some routes require counter verification; you’ll still see the itinerary and can print at the airport.
Enable international transactions/3-D Secure with your bank, or use another card/wallet. Re-try in an hour if the gateway is busy.
